Returns & Exchanges
We want you to be completely satisfied with your order. If, for any reason, you are not completely satisfied, we will gladly accept the return of unworn and unwashed merchandise, so long as it is returned within thirty (30) days of receipt of the item. Please specify the reason for the return on the original invoice and enclose it with your return item. All merchandise must be returned in the same condition that it was received.
If you received a defective item, please notify us within five (5) business days, via email at email@example.com, of your receipt of the item to qualify for a return or exchange. The return of the defective item must be postmarked within fifteen (15) days of receipt. If you fail to provide us with prompt notification, we may not authorize your return or exchange.
We do not refund shipping costs unless there was a processing error on our behalf.
Pack your item(s) in the original shipping box, if possible, and return it to us using the delivery service of your choice. Include a copy of the original invoice. We are not responsible for lost or damaged packages. We will notify you via e-mail once your return has been received and processed.
Send an email to firstname.lastname@example.org to receive instructions on where to send items that you wish to return.